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Frequently Asked Questions

How quickly can we provide you with a quote?

Whilst we can give you an estimate over the phone, we generally prefer to come out to your home to both discuss your needs and undertake a quick site survey – we do not charge for this service. It is important that we provide a quote that is accurate, both in terms of the style of garage door you are looking for and the price you wish to pay. Our technical sales people can normally be with you in 2-3 working days from receipt of your call and are flexible and accommodating with appointment times.

Will I have to pay for a garage door survey?

Absolutely not. Our technical sales people will undertake this service free of charge whilst discussing your requirements. The purpose of the survey is to ensure that we can provide you with an accurate quote, and in the event of you placing an order, to ensure we complete the installation to the highest possible standards.

How long does it take to install a garage door?

Whilst it can vary according to size and type, typically a single garage door will take around half a day to install, whilst a double garage door takes a little longer. Likewise, a garage door with electric operation tends to add an hour or so onto the installation time.

Which garage door manufacturers do we sell?

We work almost solely with Hörmann, the worldwide leader in the design and manufacturer of garage doors. Periodically we try, test and price compare other manufacturers garage door products, but consistently find that Hörmann offer by far the highest quality products, the best value for money, and the widest choice. There are certainly cheaper garage door manufacturers in the market, but we have found the quality of their products to be inferior, with higher failure rates. Our focus at York Garage Doors is to deliver excellent value for money and 100% satisfaction, and we feel that working in partnership with Hörmann ensures we can achieve this objective.

Do we manufacture the doors in house?

All garage doors and operator components are developed and manufactured by Hörmann. Their highly qualified employees work intensively on new products, continual further developments, and improvements to detail. Patents and unique products on the market are the result of this. Endurance tests under real-life conditions ensure mature series products with Hörmann quality.

Are our garage door engineers contractors or employed?

All of York Garage Doors engineers are fully employed by the company. We do not use third party sub contractors to install or repair any of our garage doors. Not only do our engineers undergo a comprehensive training programme, through our partnership with Hörmann, engineers regular undertake refresher training courses when new products are released. In fact our garage engineers are considered amongst the best in the UK and are regularly consulted by Hörmann themselves for research and development purposes. We have very low staff turnover, which means we have great depth of knowledge and experience. An average an engineer will stay with York Garage Doors for over 18 years.

How many years experience do we have?

Originally a garage door engineer himself, our Managing Director has over 30 years experience in the garage door industry. Our combined management team has over 100 years experience between them, whilst most of our engineers have been with the company for over 10 years. Our technical sales consultant who undertakes your initial free survey and assessment has been with the company for 15 years.

What happens if my garage door breaks or becomes faulty?

If your garage door breaks, contact us immediately. We will then advise whether your garage door is still under Hörmann’s 10-year warranty and whether your door is still covered by our own 3-year installation warranty. If it is not, as a previous customer we can offer very competitive rates. The fix the majority of garage door faults within three days.

Do the garage doors come with a guarantee?

Thanks to excellent technical solutions and uncompromising quality assurance, Hörmann provide a 10-year warranty on all garage doors and a 5-year guarantee on all Hörmann operators. This means that if any parts on the garage door fail, York Garage Doors will replace those parts free of charge. Furthermore, we also offer an additional 3-year installation warranty, which means if there is any failure directly due to the installation of the garage door we will correct that problem free of charge.

Where are we based?

We have been installing garage doors throughout the York, Harrogate and the surrounding areas for over 30 years. Because we have to survey every job in order to provide an accurate quote, we arrange home visits where we discuss your needs in more detail. We can provide photographic examples of our workmanship throughout York – please ask a member of our staff for this information.

Do we have a garage door showroom?

Our head office and showroom is in Leeds.

What areas of York do we service?

We will visit any area of North Yorkshire & East Yorkshire, including York, Wetherby, Harrogate, Knaresborough, Ripon, Boroughbridge, Malton, Richmond, Beverley, Driffield & Selby. 

Why us?

  • Over 30 years garage door experience

  • Competitive prices to suit all budgets

  • Local, professionally trained York engineers

  • Free Survey and quotation

  • Highest quality doors - Hormann Main Dealer

  • Proven track record in York

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